Centuria’s administrative support teams are made up of highly specialized professionals able to provide the right knowledge to move critical projects forward. From our work with Visa processing to the classifying of patent requests, Centuria has the experience to provide the right resources to get the job done.
We begin every engagement with a comprehensive plan combining strategy, recruiting, training, and performance management. We will eliminate bottlenecks, staffing shortfalls, and training deficiencies and ensure that your program increases in efficiency and productivity.
Our administrative teams support includes:
- Help Desks
- Complex Data Processing
- Call Centers
- File/Mail Rooms
Our employees hold degrees in business administration as well as PgMP, PMP and ITIL certifications. Additionally, the unique nature of the systems and processes they support requires that they successfully complete rigorous project specific training and maintain their high level qualifications through periodic training refresh.
Experience
U.S. Coast Guard
Under the PACTS contract Centuria has staff supporting the United States Coast Guard Civil Engineering Unit (USCG CEU) and the Head Quarters of the Federal Law Enforcement Training Center (FLETC). The USCG CEU provides the full range of shore facility planning, design, contracting, construction management, environmental compliance and remediation, and real property management services in support of the Coast Guard. The office is responsible for 160 operational units, occupying 4.4 million square feet of buildings. Centuria helps the organization maintain a wide variety of financial records and verifies statistical reports for accuracy. For FLETC, the Centuria team maintains student and course records to ensure accuracy in communications to students about available training.
U.S. Patent & Trademark Office
Centuria provides the U.S. Patent and Trademark Office (USPTO) with “patent pre-classifiers” that review Patent requests sent into the PTO and categorize them into the different “arts” categories that the Patent office is organized into. Our team are subject matter experts in topics as varied as biotechnology, media, semiconductors, and transportation. This expertise ensures a 97% accuracy rate, an improvement of 30 percent over previous performance accuracy.
Veterans Affairs
The Centuria team handles the commissioning, decommissioning, and maintenance of the PDA servers and devices for the Department of Veterans Affairs. The Help Desk supports over 6,000 users with a comparatively small team.
